Lufkin Introduces New App Designed To Simplify Reporting Issues

On Monday, June 15, MyLufkinTX, a new resident-focused service and communication app, will officially launch online. The platform is designed to make it easier than ever for Lufkin residents to connect with their City, report issues, and stay informed.

Key Features of MyLufkinTX

• Citizen Access: Residents can submit service requests through the website or mobile app (iOS and Android), including photos and GPS location data.

• Improved City Staff to Citizen Engagement Efficiency: Automated request assignment, workflow management, and map-based context help staff respond more effectively.

• Enhanced service for our Citizens: Geographic batch of similar tasks and transparent communication throughout the request lifecycle will improve service to our citizens.

Examples of What Residents Can Report

· City Streets: Report potholes, leaning stop signs, streetlight issues, and other roadway concerns to help crews respond more quickly.

· Solid Waste: Request curbside pickup for brush, debris, and other approved bulk items.

· Parks: Notify the City about broken playground equipment, damaged fencing, or other maintenance needs to help keep Lufkin’s parks safe and enjoyable.

· Code Enforcement: Help keep Lufkin safe and beautiful by reporting code violations such as illegal dumping, unauthorized disposal of trash, tall grass or overgrown lawns or vegetation.

MyLufkinTX is a faster, easier way to connect with your city. It's expected to enhance citizen satisfaction through consistent and transparent communication, as well as eliminate lost or delayed requests through automated tracking. Basically, if you see something in your neighborhood that needs attention, you can report it or submit a request within seconds, thanks to this new portal.